Customer Service

Contact www.BuyThePiece.com
We would love to hear from you.

We are available by phone
1-646-225-6612
Monday through Friday 9:00am- 5:30pm Eastern Time.

Mail To:
Fabric, BuyThePiece
P.O. Box 626,
Mt. Marion, NY 12456 USA

Click here to send us an e-mail

Contact-Jill
E-Mail Jill
in our Customer Service Department for personalized service, help and answers.

Click here to e-mail Jill

Contact-Steve
For questions on placing wholesale orders,
you can also E-Mail, Steve at Customer Service.

Click here to e-mail Steve

Return Policy
Since BuyThePiece.com offers the best fabric we could find, we confidently offer a 30-day no question asked return policy.
Simply return your uncut, unwashed, unaltered fabric or unused, unopened Notions/Craft Supplies in resalable condition to us within 30 days, and we will issue a full credit.
In order to better serve you, please tell us why you are returning the fabric. This will in no way affect your credit.

How to get your credit;
. Contact our customer service department for an authorization number

. For authorized returns within 30 days of the original purchase you will receive a credit for the fabric returned.

. Please note, it may take 10-15 days for us to inspect, and process your return.

Shipping
www.BuyThePiece.com ships Fabric orders via UPS
Notions and Craft Supplies may be shipped DHL/USPS.

Free Shipping
Free Shipping on all order over $39.95
Shipped within the continental United States.

Shipping Rates
For orders under $39.95, shipping will be charged as calculated by UPS.
Shipping Rates are published by UPS, configured by size, weight and your delivery location.
BuyThePiece.com does not add additional handling charges.

To Calculate UPS Charges
Simply enter the fabrics you are considering for purchase into the shopping cart and then proceed to check-out.

(You will not need to enter your credit card info to see UPS shipping charges and options.)

Enter name and address as requested, proceed to next page where UPS charges and options appear. At this point you can either proceed to check-out by entering you credit card info or, if not happy with the rates for any reason, simply close the window and Nothing Happened. Since you did not enter your credit card, no order took place!

Upgrade Shipping
Upgrade shipping is easy. During the check-out process, UPS post all rates and options for you to chose which shipping method and cost is best for you.

FAQ
How do I order, I am a new customer
Ordering is very simple and just as easy.
You can order 24/7 on our website at www.buythepiece.com or by calling 646-225-6612 weekdays 9:00am -5:00pm.

If you wish to place an order via the website, simply browse for products by category using the top navigation bars found on all web pages. You can also simply enter search terms in the "Quick Search" box on the top left also found on all of our web pages.

Once you determine which product to purchase, you simply enter the quantity and click the "Add To Cart" button to add your selection to the shopping cart. If you want to purchase other items, simply click "continue shopping". If you're ready to place your order, click "Proceed to Checkout."

If you have created an account and logged in during this session your information will already appear. If not, simply fill out the shipping and billing required information, choose your choice of shipping, enter your credit cart (via the secure payment process) and click order now. That's it, just watch for our delivery confirmation email.

Are All Products In Stock?
We try to ensure the products listed on our site are always available for quick delivery. In the event a product is not available we will let you know when it will again be available. If a product had been discontinued, we will contact you to see if want to choose a replacement fabric.

How Can I Cancel or Change An Order?
Once you place an order, you cannot make changes on-line. You will need to contact our customer service department to make any changes or cancellations. Please note, most in stock items ship within 48 hours so it is essential to contact us quickly with any changes.

What Payment Methods Do You Accept?
We accept American Express, Visa, Master Card and Discover Card.

Can I Track The Shipment Of My Order?
Yes, we email shipment confirmation when your order ships via UPS. In it, we provide you the UPS tracking number you can use on www.ups.com to track your order.

Where Is My Order?
If your order shows delivered with UPS Tracking, but you do not see your order, please check everywhere. UPS drivers do leave deliveries on your porch, garages, some times with neighbors, building managers, or we have even heard behind bushes. There attempt to hide a package left when your not home sometimes works to well.

In the event there is no tracking information or if the tracking information shows the packages has been returned to us, please contact our customer service department.

Do You Charge Sales Tax?
We are required by law to collect sales tax on to orders shipped in the state of New Jersey.
Sales Tax is not charged to orders shipping to all other states or countries.

What Is The Delivery Schedule?
We ship most in stock orders within 48 hours.
If your fabric order is time sensitive please let us know by contacting our customer service department. You can also type your time concerns or deadlines in the comments field of the order form.

Every attempt is made to fulfill your deadline if we know abou it.

For domestic orders, please allow 1-7 days for UPS to deliver your package once your order leaves our New Jersey Warehouse.
Please review the map to help estimate delivery time based on your location.

Need Help
If its help placing an order, questions about our fabrics, who we are or how can I get my order here yesterday,
We Would Love To Help.

Just call us at
1-646-225-6612
or
E-Mail us at
Click here to send us an e-mail

Secure Shopping
Order on-line with BuyThePiece.com with peace of mind. We use the current leading and most secure security SSL Certificate, registered directly to BuyThePiece.com.
This is the same security used by the largest and most famous retail web site today.

100% Guarantee
Your satisfaction is Guaranteed

If unhappy with your purchase for any reason at all, simply return it for a full refund.
Our only return condition is that we must receive our return within 30 days.

Note:
See return policy how you can also receive credit for the full shipping cost for orders shipped in the continental United States.